Cyberpunk 2077 Game Sales Top 13 Million After Refunds

Sony pulled the buggy console version from its PlayStation store and Microsoft is offering full refunds to Xbox users.

Polish gaming studio CD Projekt SA sold 13 million copies of its troubled Cyberpunk 2077 game by December 20, a figure which factors in the number of refund requests the company has received.

The studio’s awaited sales update doesn’t include information about the scale of refunds themselves, just providing the net sales number. Cyberpunk was so plagued by glitches that Sony pulled the title from its PlayStation store while Microsoft offered full refunds for Xbox users.

“This figure represents the estimated volume of retail sales across all hardware platforms (factoring in returns submitted by retail clients in brick-and-mortar as well as digital storefronts), i.e. the ‘sell-through’ figure, less all refund requests e-mailed directly to the company,” CD Projekt said in a regulatory filing on Tuesday.

The sales figure amounts to about half of the 12-month sales forecast in a Bloomberg survey of nine analysts, which was taken before Sony removed the game from its store. The game had more than 8 million pre-orders before the December 10 debut, which triggered an online outcry from players frustrated with its poor performance and a plunge in CD Projekt’s share price.

CD Projekt advanced 4.6 percent in Warsaw on Tuesday before the sales update was published. Since its peak on December 4, the company has lost 40 percent of its market value, or about PLN 18 billion (roughly Rs. 35,900 crores).

Cyberpunk 2077 delisted from PlayStation Store, Sony, and Xbox offering refunds

Cyberpunk 2077 has been removed from the PlayStation Store, meaning customers are temporarily unable to purchase the game for both PS4 and PS5.

Sony has opened a new page that allows PlayStation users to submit a request for a Cyberpunk 2077 refund. As there are many requests being submitted at once, you might experience issues accessing the forum, so Sony is asking users to be patient as they try to work past any technical issues.

What Cyberpunk 2077’s removal means:

Sony’s decision comes after CD Projekt Red had revealed that unsatisfied customers could request a refund for Cyberpunk 2077 through the usual means. However, the company did not account for Sony’s refund policy, which does not allow users to get their money back once they have already launched the game. Essentially, CD Projekt Red offered a refund that Sony could not fulfill at the time.

However, it seems like Sony has taken this a step further. Instead of just refunding the game for unsatisfied customers, the company has entirely removed Cyberpunk 2077 from the PlayStation store. This comes after multiple reports that the PlayStation 4 version is borderline unplayable.

Sony’s decision here is largely unexpected, even after the colossal dumpster fire that is the launch of Cyberpunk 2077. Additionally, Sony might be setting a new standard in the video game industry. Launching a broken game and promising to fix it through forthcoming patches or updates won’t cut it anymore. If Sony is willing to go as far as removing a game from its store entirely, the same could happen to upcoming titles.

Microsoft has also announced that it will be expanding its refund policy for Cyberpunk 2077 on Xbox consoles. Xbox is now offering “full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store.” If you need help, Xbox has a support page for customers looking to refund a game.

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