fbpx

Frequently Asked Questions

What Shipping Methods Are Available?

  • Collect in store T&C’s apply.
  • Local Courier service (JHB, PTA, DBN & CPT).
  • National courier service to all provinces.
  • Free Shipping for orders over R2000 T&C’s apply.

How Long Will it Take To Get My Package?

  • Once payment reflects the following times will apply:
  • Collect in store – Immediately (Stock availability dependent) Bulk stock for our shops is available from our central warehouse in Gauteng, PTA, CPT & DBN.
  • Local courier: Ship next day availability dependent. (24-48 Hours)
  • National courier: Ship next day availability dependent. ( 2 to 7 Days)
  • Free shipping: Above times will apply.

How Do I Track My Order?

To track your order please enter your “Order ID” in the box provided for on the tracking page and click the “Track” button. This was given to you on your receipt and in the confirmation email you should have received. Should a courier be used the information will be provided on this platform.

How Do I Place an Order?

  1. Once you have chosen a product, click “Add to basket
  2. In the right top corner select “Your cart”, then “View basket” or click on “Check out”
  3. Confirm shipping method under “Basket totals”
  4. Click on “Proceed to checkout” or should you wish to add something on your order then click on “Back to Shopping” to add more stock to your order.
  5. Once you are done shopping click on “Proceed to Checkout”
  6. Fill in your details under the “Billing details” 
  7. You will be able to create an account here but it is not necessary. It will however save your contact details for future use to expedite your future use of this website.
  8. You can change your shipping method by selecting one of the options available.
  9. Choose your payment method by clicking on one of the options available. The most secure and fastest way is i-Pay (OZOW) 
  10. Click that you agree with the T’s & C’s
  11. Complete your order by clicking on “Place order”
  12. Confirmation will be sent via e-mail to inform you of your purchase made on this website.

Who Should I Contact if I Have Any Queries?

  • E-mail weborders@matrixwarehouse.co.za for assistance
  • Call our Head office at 011-869 2613/4 for assistance

Do I Need an Account to Place an Order?

You dont need to open an account to place an order.