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Printer Cartridges | Matrix Warehouse Computers

Receiving a printer cartridges error?

Messages differ depending on the firmware version and printer. To find out if messages are available, consult the firmware release notes for your printer.

  1. Identify your cartridge type for steps to resolve these errors.
  2. Verify the numbers on the ink cartridges. Ensure that the cartridge model numbers correspond to your printer and the nation or region.
  3. Reset the printer to fix the cartridges error
  4. Clean the electrical contacts on the carriage and ink cartridge. Clean the contacts on the cartridges and in the carriage of any dirt or debris.
  5. Swap out the problematic ink cartridge. Errors associated with ink can be fixed by installing a new cartridge.

Still not sure if these steps are a solution for you? Contact us today to book a technician to take a look for you and provide you with the required feedback to assist.

How do I know which printer cartridge fits my printer?

A number is usually printed somewhere on each ink cartridge. You can locate this number by taking out the cartridge. As an alternative, consult your printer’s manual to find the printer cartridge type or number.

If you are still not sure what cartridge would work for you then you can take a picture of your printer with the model number included and send it through or bring it to the store and our team of experts will be happy to assist.

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