Matrix Warehouse Delivery Information

Shipping & Delivery Information

At Matrix Warehouse, we are committed to providing a seamless buying experience, which includes efficient and reliable shipping across South Africa. This page outlines everything you need to know about our shipping and delivery processes to ensure your orders arrive as quickly as possible.

Standard Delivery

We offer nationwide delivery across South Africa with the following estimated delivery times:

Delivery Destination

Estimated Courier Delivery Time

Johannesburg, Pretoria Area

3-5 working days

Cape Town, Durban Area

3-5 working days

Outlying Areas

3-7 working days

How Our Delivery Process Works

Our delivery process is designed to be as straightforward and transparent as possible. Here's how it works:

1. Order Processing:

Once you place an order, our team promptly begins the picking and packing process. The time it takes to prepare your order for shipment depends on the items ordered and your payment method.

If your order is in stock and payment has been received, we'll have your order ready to be collected and shipped by our couriers the next business day.

1. Shipping Confirmation & Order Tracking:

During the checkout: you will be provided with an Estimated Delivery Date based on your order details and delivery destination. This date reflects the most accurate delivery estimate at the time of purchase. After Paying: you will receive an Order Confirmation email with an order number confirming payment. This indicates your order has been accepted and processed.

Out with Courier: you will receive a Shipment Confirmation email with the subject "Matrix Warehouse Invoice"  This indicates that your order has been passed onto our courier for delivery. Orders can be tracked using your order/shipment number. You will receive updates via email as your order progresses through the shipping stages.

1. Delivery to Your Door:

We work with various trusted local couriers to ensure your order arrives safely and on time. Our couriers deliver from Monday to Friday, excluding public holidays.

Important Notes:

1. In-Stock Items:

The delivery times mentioned above apply to items that are marked as "In Stock" at the time of placing your order. If an item is available “online only”, it may take additional time for us to fulfil your order. We will update you immediately with any unforeseen stock outs.

1. Delivery Delays:

While we strive to meet the delivery estimates provided, there are occasional circumstances beyond our control (such as weather conditions, courier delays, protest action, or strikes) that may affect delivery times. Should there be any unexpected delays, we will notify you promptly.

1. Remote or Rural Areas:

For deliveries to outlying or rural areas, please allow for additional delivery time as these regions might not have daily courier services.

1. Shipment to PO Box Addresses:

Only physical addresses within South Africa will be accepted. We do not ship to PO Boxes addresses.

International Shipping Policy:

We unfortunately do not ship to any other country other than South Africa. Products like electronic software that are delivered digitally are available to all customers, anywhere.

Shipping Rates:

Shipping charges for your order will be calculated and displayed at checkout. 

Free shipping on all orders over R999 to main centres — Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, and East London.

Excludes: UPS units, inverters, trolley inverters, furniture, and other bulky items. The correct courier fees will be calculated and displayed at checkout. 

Track Your Order:

You can track the status of your order at any time using the tracking link provided in your shipping confirmation email.

Need Help?

If you have any questions or concerns about your delivery, please don't hesitate to contact our customer service team.

Email:  weborders@matrixwarehouse.co.za

Call us:  011 869 2613

Whatsapp: 083 346 2188