Order FAQ’s

What Shipping Methods Are Available?

    • Local Courier service (JHB, PTA, DBN & CPT).
    • National courier service to all provinces.

How Long Will it Take To Get My Package?

    • Once payment reflects the following times will apply:
    • Local courier: Ship next day availability dependent. (3-7 days)
    • National courier: Ship next day availability dependent. ( 3-7 Days)
    • Free shipping: Above times will apply.

How Do I Track My Order?

To track your order please enter your “Order ID” in the box provided for on the tracking page and click the “Track” button. This was given to you on your receipt and in the confirmation email you should have received. Should a courier be used the information will be provided on this platform

How Do I Place an Order?

    1. Once you have chosen a product, click “Add to basket
    2. In the right top corner select “Your cart”, then “View basket” or click on “Check out”
    3. Confirm shipping method under “Basket totals”
    4. Click on “Proceed to checkout” or should you wish to add something on your order then click on “Back to Shopping” to add more stock to your order.
    5. Once you are done shopping click on “Proceed to Checkout”
    6. Fill in your details under the “Billing details”
    7. You will be able to create an account here but it is not necessary. It will however save your contact details for future use to expedite your future use of this website.
    8. You can change your shipping method by selecting one of the options available.
    9. Choose your payment method by clicking on one of the options available. The most secure and fastest way is i-Pay (OZOW)
    10. Click that you agree with the T’s & C’s
    11. Complete your order by clicking on “Place order”
    12. Confirmation will be sent via e-mail to inform you of your purchase made on this website.

How should I go about to contact you if I have any queries?

    • E-mail weborders@matrixwarehouse.co.za for assistance
    • Call our Head office at 011-869 2613/4 for assistance

Do I Need an Account to Place an Order?

You dont need to open an account to place an order.

How does your refund process work?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. For a more in-depth explanation, take a look at our return and refund policy

Do you sell on credit?

We have a wide range of payment options available to suit your requirements. We accept credit cards, payflex payments, mobicred payments, or ozow payments, for your convenience.

Do you do layby?

We don’t do Lay Buys. We do however have various payment options available.


Service FAQ’s

Can you repair screens?

Yes, we do screen repairs. Book in your equipment at a store near you or book a call out online

Can you repair computer cameras?

Yes, our technicians are ready to assist with your computer camera issue. Visit us in-store or book a call out for us to take a look at what the issue might be.

Our team of experts is able to provide you with the best solutions for your custom-built rig. Visit one of our stores for assistance or drop us a contact form to assist you.

Are you able to repair headphones?

We don’t do headset repairs, the suppliers swop them out if faulty.

Can you provide assistance with the setup of my computer?

We would love to assist you with the setup of your rig. Book a call out with our team to assist you.

Do you buy and sell second-hand equipment?

We do not purchase second-hand equipment or sell any second-hand equipment to customers.

Do you do home visits?

Yes, we do. At Matrix Warehouse we are all about convenience for our customers. You can book a technical call out in-store or online and we’ll assist with your technical issues.

How do I get technical advice?

Our team of experts is always ready to assist. You can visit us in-store or drop us a contact form to get the best-in-class advice. If further investigation on the issue is required, we are happy to diagnose your (follow the link to view fees) equipment and provide you with the correct solution.

How much is your repair service?

We charge a diagnostic fee of R250 for in-store repairs and an R500 fee for priority diagnostics in-store. If you would like us to do a home visit, we charge a diagnostic fee of R399 and R4 per km, and for our priority call-out service, we charge R799 and R4 per km.

Additional fees will be charged for repair services. View rates for each service here



Stock FAQ’s

Do you sell gaming PCs?

We are known to sell some of the top gaming PC brands to provide you with the ultimate gaming experience.

How to find a Matrix Warehouse store near me?

We have developed a store locator to assist you in finding the nearest Matrix Warehouse to your preferred location.

Do you have any vacancies available?

Our vacancy availability is shown on our Career page, however, to get up-to-date information on when we have a vacancy available and where the position is available, it would be best to follow us on LinkedIn.

Do you have specials for students?

We have weekly specials available for all customers as well as in-store promotions. To stay up to date with our promotions, subscribe to our newsletter.